Our Member Services contact centre will be closed from 12pm Wednesday 18 December and re-open 8am Thursday 19 December. During this time, you can leave a message with your contact details and we will call you back.
February 26th, 2020
One of your First Super membership benefits – unless you cancel it – is automatic cover for four units of Death and Total and Permanent Disablement (TPD) insurance. This cover provides some financial protection should you no longer be able to work due to illness or injury, or in the event of your death.
The Putting Members’ Interests First (PMIF) reforms mean that if a member’s super account balance has not reached $6,000 or more from 1 November to 31 March 2020, First Super will be required by law to cancel their insurance cover on 1 April 2020 UNLESS they tell us that they want to keep it.
This change applies to all superannuation funds.
The PMIF reforms aim to ensure members are not paying for insurance they may not need or know they have, and to prevent their super balances being inappropriately eroded by premiums.
Members’ insurance cover will not be cancelled on 1 April 2020 if:
First Super has been working on a number of different communications to reach impacted members. These include:
We sent letters to members in late November 2019 if they were likely to be impacted by these changes. This included Q&As to help them consider their options and a personalised opt-in form with Reply Paid envelope if they wanted to keep their cover.
If you have joined the Fund since 1 November 2019 and our records show that you are affected by the PMIF changes, we will be in touch with you over the coming weeks. Affected members will receive notifications through their mid-year statements and other communications in the coming weeks.
We also have colleagues making outbound calls to reach members for whom we don’t have email addresses. This will help ensure all impacted members are aware of the changes, as they risk their insurance being switched off.
If you want more details or help
If you think you or someone you know may be affected, you can find more details, Q&As and an online opt-in form on our dedicated PMIF web page.
You may want to get financial advice about your insurance needs before you make a decision. We offer our members access to authorised Financial Planners* for intrafund advice at no additional cost. You can request an appointment online.
Our Member Services Team is also here to help you on 1300 360 988 or mail@firstsuper.com.au.
*First Super Financial Planners are authorised representatives of Industry Fund Services Limited (ABN 54 007 016 195, AFSL 232514).
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