How to protect your super from scams, fraud, and identity theft

Here at First Super, we take the security of your data incredibly seriously. Keeping your account and information safe is a top priority. This is why, when you contact us, we always ask several questions to make sure you are who you say you are. 

As well as the security measures we have in place to make sure your super remains safe, there are extra things you can do to reduce the risk of identity theft and fraud.  

Help us protect your information 

• From time to time, First Super may contact you as part of a campaign or to talk to you about your account, or one of our financial planners may call you, but we will never ask for your login details. Never share your account or login details with anyone who contacts you. If you’re ever in doubt, end the call or delete the email and contact our Member Services Team on 1300 360 988 or mail@firstsuper.com.au to check. Don’t use the phone number or email address on the suspicious email or SMS.
   
• Fake emails can contain harmful links or malicious attachments intended to do damage. Watch out for misspelled words, images or pictures that don’t look quite right, unfamiliar sender addresses, suspicious attachments, or requests for your personal information.  
• Keep your login details secret, and don’t share them with anyone. We will never ask you to tell us your password.  
• Use a long, unique, and strong password for each one of your online accounts or services. Do not reuse the same password on multiple sites. Consider using a password management tool to generate and store your secure passwords.  
• Do not click on any links in an email you receive from a company or person that you’re not expecting or haven’t signed up for without first checking via a different source that they’re real. 
• If you receive a phone call from someone claiming to work for First Super that makes you suspicious, contact us to talk about it.  
• Look out for your annual statement from us, which is usually sent to you via email and/or post (depending on what you’ve asked for) from late September and monitor your financial and super accounts regularly online.  
• Read all the correspondence you receive from us and note any changes to your account. If you receive notification of a change to your details that you didn’t make, contact us as soon as possible.  
• Let us know if any of your personal documents like your passport or driver’s licence are lost or stolen, your phone has been stolen, or your computer/email account has been compromised.
• Store your First Super statements and other personal documents in a secure place. 
• Securely destroy or shred any unnecessary documents that contain your personal information.

What to do if you think your super has been scammed  

Report it to us by contacting our Member Services Team on 1300 360 988 or mail@firstsuper.com.au. 

Change your passwords and call all your financial institutions – not just us – to let them know what’s happened. 

f you’re ever in doubt, contact us!