Our Member Services contact centre will be closed from 12pm Wednesday 18 December and re-open 8am Thursday 19 December. During this time, you can leave a message with your contact details and we will call you back.
December 15th, 2022
When we say we put members first, we’re not only talking about the money.
Our size means we have the best of both worlds. First Super manages about $3.6 billion in retirement savings, so we’re big enough to perform strongly, but small enough to support our members with personal, tailored services.
I’m also really proud of our superior service record this year: Calls to our contact centre were answered in less than 67 seconds on average.
You can’t put a price on the opportunity to speak to someone quickly and easily, especially when you might be calling us on your lunchbreak, or as you’re finishing work for the day.
We understand the difference this quality service can make to your retirement. This year, in addition to our great team of Coordinators located around the country, our financial planning team has started offering retirement health checks, so members can get a clearer picture of how they’re tracking towards a dignified retirement.
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You can get on with the busy holiday season while we take care of growing your savings for your retirement. If you have any questions about your account, give us a call and see for yourself how we really do put our members first.
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