Our Member Services contact centre will be closed from 12pm Wednesday 18 December and re-open 8am Thursday 19 December. During this time, you can leave a message with your contact details and we will call you back.
The Trustee is required to notify members of material changes or significant events (as defined in the Superannuation Industry Supervision Act 1993) relating to their membership and/or entitlements with First Super. Such changes or events generally include changes to fees and costs, insurance cover or premiums, Government contribution limits or tax rates, composition of investment options or transfer of members’ benefits without consent.
First Super communicates such matters through Significant Event Notices (SEN) which may be issued exclusively or within other correspondence such as annual statements or newsletters. SENs may also be published online or emailed depending on the nature of the matter. Changes or events announced in a SEN are generally incorporated into the subsequent version of the applicable Product Disclosure Statement (PDS).
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