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Our culture

What we stand for

First Super was created to enable its members to achieve and maintain dignified retirements. This vision continues to be central to everything we do.

We operate in a regulated environment with many rules about how we do things.

We will always act in members’ best financial interests focusing on the purpose of accumulating retirement savings and managing super in retirement supporting members’ desired lifestyle.

We will always meet those regulatory requirements that apply. But this doesn’t mean we can’t be different, be creative and have fun.
We are a small team. We all work together to get the best outcomes for our members.
What each of us does here matters to each of our members’ retirement outcomes. This means that each of us takes ownership of what we do and take pride in this.
If we are committed to making a difference for our members, then being creative and adding value is what we will do
We will give each other the space and support to do this. We are empowered and supported to be our professional best, whether this is through on-the-job training, professional development or just being stretched.

Coaching and regular feedback is an important feature of this empowerment.
We allow ourselves to have difficult conversations and are not afraid to call things out in an environment that is open and respectful. We will take action on constructive feedback.

We work collaboratively to solve challenges and value new and shared ideas to achieve better outcomes.
The executive respects your professional expertise and encourages self-empowerment to achieve your best and will take the time to recognise and celebrate this with our team.

Success for us is high levels of team member satisfaction and engagement, and as a result, best member outcomes.